FAQs
VoIP stands for Voice over Internet Protocol. It means that you make calls over the Internet rather than over a traditional phone network. With a hosted phone system, your call routing takes place in our Internet-connected secure data centre instead of using hardware you installed yourself. Put these technologies together and you have a cloud-based or hosted VoIP system.
For starters: lower upfront costs, fixed monthly pricing, no maintenance, and automatic updates! Plus, being on the Internet means you can manage your system through an online portal wherever you can get an Internet connection, and the system easily grows as your business does. For Residential customers, it means more flexibility and you can move or travel abroad and still access your VoIP phone system.
The speed you need depends on a couple of things: how many people will be on the phone at the same time, and how much data your business uses.You might think you need fast fibre broadband speeds, but this is not necessarily the case. A VoIP call only uses a fraction of your broadband's capacity.
We host our cloud-based phone systems across multiple secure data centres, each in a different geographic location. In the unlikely event that one of them has a problem, another takes over. This makes our business broadband and fibre broadband networks 99.99% reliable.
But let’s say your Internet connection does have an off day. You can take your IP phones, plug them into another broadband service and carry on as normal, using the same phone number(s). Alternatively, you can keep making phone calls and receiving calls as normal through a mobile app or web dialer of your choice. When your Internet is up and running again, re-connect your phones as they were before and you are back in business with high-quality phone calls.
Another alternative is to use the online portal to redirect your calls to any other landline or mobile.
If you work in a small office or home office, you can use multiple devices, such as an IP phone, mobile app or softphone and web dialer so you don't miss a call.
Yes. Security is crucial.
That is why the data centres where we host our VoIP phone systems undergo robust audits. That is why they have everything from firewalls to intrusion detection systems, and why all your data is encrypted: to protect it from cyber-attacks and unauthorised access. We also have security features from your portal that you can manage locally.
How much you’ll pay depends on several different factors, but we have to make great efforts to come up with fixed packages for transparency. Please refer to our Business or Residential pages to select your required package and proceed online. If you are a potential Residential customer and would like to keep your existing phone number, then visit the Port In section on the Residential page to access packages that allow you to port an existing phone number.
But if your business needs a more customised VoIP telephone system, such as a Private Branch Exchange (PBX) system, or if you cannot find the right Residential package to suit your needs, please contact us asap.
Startups, and small- and medium-sized businesses will find everything they need through VoIPVoice, making the whole process easy. We provide great consultancy before, during, and after each sale to ensure our customers get exactly what they need. We provide outstanding ongoing support to make the customer happy.
To get you up and running, you'll have support from our team of VoIP experts who will help you set up the system so that it meets your exact business needs. They will show you how to configure and manage it through the online portal and can action it for you through our Teamviewer or AnyDesk programs. We have a wide pool of talented VoIP experts from around the world who are ready to make sure you are satisfied. We work with the "Ronaldo" and "Messi" of the VoIP PBX industry.
Yes, they are.
You will get the same level of clarity as you do with a regular landline. Depending on the setup of your system and your Internet connection, the call quality may even be better!
There are several ways you can use your mobile with a VoIP system.
You can set your mobile to ring whenever your office phone rings, which is handy whether you have just popped away from your desk or are out of the office, or if you work from home and do not have a landline.
Alternatively, you can use any third-party softphone or mobile app (for Android and iOS devices). This turns your mobile into an extension of your VoIP phone system. Not only can you answer and make calls, but you’ll also be able to set up call routing and transfer calls between colleagues. With a softphone you can control your phone system from wherever you are in the world. Whether you are on holiday abroad or on an overseas business trip, your phone system is there with you, allowing you to make the same low-cost international calls from abroad at the same local rates.
We aim to make setting up as simple as possible, which is why you will have one of our experts contact you to check that you are satisfied.
Our VoIPVoice-hosted VoIP solution is a simple plug and play after you’ve added the device to your control panel so the system knows what to expect. Once you receive your hardware, please go to your online portal to add the device information (Mac address, public IP, make and model, etc.) then make a note of the SIP settings under “DEVICE Settings” on your portal. Connect your device, as instructed in the manual, and log into it to apply the SIP settings noted. Then click “Save”. Now, make sure the status of your device shows that it is registered and that your portal says it is online. If so, you're ready to test and use your VoIP phone system.
If you can't get it to register or are not confident attempting, we ask you to at least connect it and login. Then one of our experts can help you online through Teamviewer or AnyDesk to complete the setup. We cannot help if you can't log into your hardware with instructions from your manufacturer's manual, as this has to be done locally by you.
- First, you will need an Internet connection (standard broadband would do) and the equipment that comes with it (i.e. a router).
- Next, you will need a VoIP phone (also called IP phone or SIP phone). Any decent VoIP hardware that is still supported by its manufacturer (i.e. it’s not obsolete and can function with our VoIP services).
- If you want to make calls through your computer, you will need a headset and microphone that plugs into your computer.
- Alternatively, if you want to make phone calls through a mobile application (i.e. a softphone), you can download any suitable third-party app from a trusted provider and use it.
- You might also decide to use all of these alternatives simultaneously. The choice is really yours!
Invoices are due on the 4th of each month, with reminders sent 7 days prior. Initial payments cover the full previous month, regardless of sign-up date. Full subscription fee will apply to subsequent monthly invoices, usually issued on the 4th of each month. For example, a £9.95 subscription payment made on January 2nd or 28th would only cover January. The £9.95 invoice issued on February 4th is for February.
It varies. It usually takes between 4 and 10 working days to complete.
We will first look to issue you a number within your (designated or chosen based on your billing area code) area code, but on the rare occasion that there's no number available in your area code, we will issue you a number from a neighbouring area code.
Yes, you can. But please email us your details first so we can check that your address is able to receive a fibre broadband connection, as we do not provide ADSL connections. We only provide FTTP, FTTC, SOGEA and G.Fast connections at the moment.
Of course you can. We can guide and advise you accordinly with setup.
But the Gigaset N300 remains the only Gigaset device model that regularly causes issues. That's not specific to our platform. Other VoIP providers’ platforms experience similar issues with it. GIGASET (the manufacturer) is aware of the issue and that is why it was apparently brought into end of life earlier.
We have not experienced similar issues with other GIGASET models yet.
For applications: TCP/UDP --> 5060 and 7000. But for application TLS, the ports are 5061 and 7001.
Yes, you can. A help configuration file can be shared with you upon request.
Yes, you can. We have a few customers using Mitel 3300 already with our sip trunk
Yes, you can. A help configuration file can be shared with you upon request.
Yes, you can.
Yes, there's no reason why it can't. Feel free to contact our technical support team for further help.
The phone number port-in or transfer fee is currently: £14.95
This is a one-off fee required to pay for moving your UK landline number from your current host & communication provider over to us.
Our VoIP Service is open to all 3rd-party VoIP or IP hardware.
We do not manufacture VoIP hardware although we resell some of them. So, as long as the IP hardware (IP Phone or ATA) you intend to use is geniunely working fine i.e. fault-free, and is still supported by its manufacturer (not obsolete), it should work with our VoIP service.
If the IP hardware you are using is faulty or you do not know how to use it, please contact its manufacturer or at least as a first point of contact should be the shop you bought it from.
After signing up with us, you will be provided with your SIP settings that you will enter into your IP hardware (IP phone or ATA). Our assistance is based on our product experience & knowledge... since most IP hardware work the same way... but YOU are still responsible for knowing how to enter the SIP settings we will provide into your IP hardware. YOU will need to know how to register a SIP account on to your IP hardware or Softphone
Here are the "Device" (hardware or softphone) SIP settings you would require and that we would share after your signup:
- Username
- Password
- Host or hostname or domain
- Transport protocol
- DNS mode
We would also share the login details for your VoIPVoice online Portal where you would manage your SIP settings, VoIP features and many other parameters for your VoIP account.