Hospitality Devices
A Hospitality Phone, by VoIPVoice, is a specialized phone system plays a vital role in enabling efficient room management. It seamlessly integrates with the property management system (PMS), allowing for automatic updates on room status, check-in/check-out times, and guest information.
In fact, a VoIPVoice Hotel Phone System, or a VoIPVoice hotel PBX (Private Branch Exchange) is a system that typically manages all the hotel’s internal and external telephony communications and it’s behaviour.
Internal calls in hotel phone systems are typically calls between guests and the front desk or other hotel facilities as well as calls among hotel employees.
External calls include anything that goes outside of the hotel – including calls with potential customers, guests while outside of the hotel, suppliers, etc. The hotel phone system typically includes an IVR (Interactive Voice Response) to assist callers, and oftentimes includes call-center features, such as queue management and call statistics – unanswered calls, wait-time, and more. This is exactly what VoIPVoice provides.
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